Forum Discussion

SteveMacG's avatar
SteveMacG
Experienced Cover User
2 years ago
Solved

Bank feeds - unable to access Add Bank Feed with online AccountRight

So when using AccountRight MYOB via the web portal, I always get the same message when attempting to click the Add a Bank feed button, the resulting page displays a message "Access denied Setting up ...
  • Yanike_S's avatar
    Yanike_S
    2 years ago

    Hi SteveMacG 

     

    Thanks for your post. In the browser version the Online Admin user can can set up bank feeds. Could you check if you are under the email address you are using to log in with? You might have to get different permission to the file. 

     

    If you are still having issues could you send me a private message with your serial number and email address you use to log in so I can investigate this further?

     

    Multiple email addresses existed for this user. Gave the correct access to the correct email address via private message ~ YS

Yanike_S's avatar
Yanike_S
MYOB Moderator
2 years ago

Hi SteveMacG 

 

Thanks for your post. In the browser version the Online Admin user can can set up bank feeds. Could you check if you are under the email address you are using to log in with? You might have to get different permission to the file. 

 

If you are still having issues could you send me a private message with your serial number and email address you use to log in so I can investigate this further?

 

Multiple email addresses existed for this user. Gave the correct access to the correct email address via private message ~ YS