AccountRight Crashes When Exporting Purchases

[CropServ]

Hi Gavin

Unfortunately I haven't heard from anyone about this issue. Wondering if we are any further along with a solution.

Thanks.

Michaela

[Mike_James]

Hi @CropServ , if I may add a suggestion, I would ask for the file to be submitted for analysis/repair to MYOB's data repair services, as the growth in the file size appears to be caused by the export of purchases, which is highly unusual. 

[CropServ]

Hi Mike

Is this an external business to MYOB and is there a fee involved?

Am hoping MYOB can provide a solution in the first instance.

Regards

Michaela

[CropServ · Accepted solution]

Hi Gavin

In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.

Clearing the MYOB cache did work and I could export.

Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.

What do I need to do to get the script run on our file?

Thanks for your help.

Michaela

[gavin12345]

Hi @CropServ 

Glad to hear you managed to complete the export of Purchases > Items.

As for the Header sub totals, you will need to raise this with MYOB staff. They run the scripts for online files.

Regards

Gavin

[CropServ]

Thanks for your time Gavin.

[Earl_HD]

Hi @cropserv,

Thanks for your post, and my apologies for the late response. I've sent you a private message. Kindly check your inbox.

Regards,
Earl