Forum Discussion

ai_ling's avatar
ai_ling
Contributing User
2 years ago

Extending access to new user

Hi MYOB team,   I need to provide access to a new user. I do not have admin rights yet to do it. My manager had the rights but he has suddenly left the organization.   Can you please help on how ...
ai_ling's avatar
ai_ling
Contributing User

Hi Steven,

 

Thanks for the detailed explanation. However, the previous company file owner (my boss) has resigned and it won't be possible for us to obtain his details / signature now.

 

Also there is another catch here - while my boss was based out of Melbourne, Australia; currently I am based out of Hyderabad, India. Is there a requirement of a local ID to be a MYOB AccountRight Live Owner ?

 

Please suggest a way forward. I need to urgently extend accesses to multiple people as there are lot of personnel changes going on in the company and work is getting hampered.

 

Awaiting a quick response. Thanks!

Steven_M's avatar
Steven_M
Former Staff
2 years ago

Hi ai_ling 

 

Apologies for the delay in getting back to you in relation to your query.

If the previous primary contact's signature is not able to be obtained for a particular reason, then we would require further documentation as outlined in that Change of Details form.