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rjlo's avatar
rjlo
User
12 months ago
Solved

Restoring Company File - Error Message when uploading Company File

Hi, since moving to AR 2023.4, I've been unable to restore my MYOB file online.  I get either:

 

1. The connection to the server was lost. Please check that the serve is on and connected to the network

2. Unable to restore

 

I've checked that the Windows 'shares' have been created correctly and they have:
https://help.myob.com/wiki/display/ar/AccountRight+library+service+issues#expand-5ChecktheWindowsshares

 

Also my Internet connection is working fine.

 

Is this a known problem or is it just me?

 

Thanks for your time in this matter, 

 

RobL

  • rjlo's avatar
    rjlo
    12 months ago

    Hi Doreen_P, 

     

    The problem is resolved, but it involves a new message.  It indicates that another user is currently using the file.  When I acknowledge this message that user will be logged out, the restore process continues and completes.

     

    The only other user involved is me, so the process appears to close the open MYOB file and then perform the restore.  

     

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 months ago

    Hi rjlo 

     

    Thank you for the post and welcome to Community Forum! If you have a backup (zip) file that, are you are looking at restoring online with AccountRight Live this can be done through the File>>Restore option. From within here, you can select the required backup file and where you wish to save it i.e., in a library on your computer OR online with AccountRight Live.

     

    The help article, Restore your company file, has detailed information and instructions to assist with this.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind regards,

    Sai

    • rjlo's avatar
      rjlo
      User
      12 months ago

      Hi Isaiah, 

       

      That's the process I've been using and when the error/s come up.

       

       

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    12 months ago

    Hi rjlo 

     

    Please do let us know if you were able to restore your company file successfully. We'll be more than happy to assist you with this.

     

    Best regards,

    Doreen

    • rjlo's avatar
      rjlo
      User
      12 months ago

      Hi Doreen_P, 

       

      The problem is resolved, but it involves a new message.  It indicates that another user is currently using the file.  When I acknowledge this message that user will be logged out, the restore process continues and completes.

       

      The only other user involved is me, so the process appears to close the open MYOB file and then perform the restore.