remove a user marked as owner

[marianne3]

My accountant has put himself down as owner ( in terms of user acess) How do I remove this ? I am no longer using this accountant but they would have access.

[Earl_HD]

Hi @marianne3,

Thank you so much for your post and welcome to the Community Forum!

I'm sorry to hear that and thanks for the detailed information. If you are not the primary contact on the account we are unable to directly update the AccountRight Live Ownership.

If that is required you would need to get a previous AccountRight Live Owner/the primary contact to contact us to arrange for that. Alternatively, the current primary contact can log into their my.MYOB account and select My Account>>My Details>>Update primary contact to update that information.

Please do let me know how you go on this.
Regards,
Earl

[marianne3]

I am an owner as well the primary contact/ account holder

[marianne3]

I am unable to message you Earl_HD. I am the account holder can you please advise how to remove the other user ?

[Princess_R · Accepted solution]

Hi @marianne3,

Thank you for your response. To help you remove your accountant owner access, can you please verify the following details via private message?

• Your serial number
• Your full name and email address
• Name of your accountant and email address

I'm looking forward to your reply via private message.

Cheers,

Princess

[Princess_R]

Hi @marianne3,

I would like to follow up regarding the requested information to help you remove your accountant. Please let me know if you still require further assistance with this. I'm happy to take a look into this for you.

Cheers,

Princess

[marianne3]

Hi, one of your other helpers said that it had been removed. Sorry to say that this is not the case he is still listed as an owner with full acess . Hopefully you can help ?

[Princess_R]

Hi @marianne3,

Thank you for letting me know. I'm sorry to hear about your experience removing your accountant's access. I appreciate your patience and understanding regarding this matter. I'd be happy to help you resolve this. I've sent you a private message. Kindly check your Community forum profile at the top right-hand corner of your screen and click on the envelope icon to access private messages. We'll continue to discuss this issue through that channel.

Cheers,

Princess