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marianne3's avatar
marianne3
Contributing User
9 months ago
Solved

remove a user marked as owner

My accountant has put himself down as owner ( in terms of user acess) How do I remove this ? I am no longer using this accountant but they would have access.

  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi marianne3,

     

    Thank you for your response. To help you remove your accountant owner access, can you please verify the following details via private message?

    • Your serial number
    • Your full name and email address
    • Name of your accountant and email address

    I'm looking forward to your reply via private message.

     

    Cheers,

    Princess

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi marianne3,

    Thank you so much for your post and welcome to the Community Forum!

    I'm sorry to hear that and thanks for the detailed information. If you are not the primary contact on the account we are unable to directly update the AccountRight Live Ownership.


    If that is required you would need to get a previous AccountRight Live Owner/the primary contact to contact us to arrange for that. Alternatively, the current primary contact can log into their my.MYOB account and select My Account>>My Details>>Update primary contact to update that information.

    Please do let me know how you go on this.
    Regards,
    Earl

    • marianne3's avatar
      marianne3
      Contributing User
      9 months ago

      I am an owner as well the primary contact/ account holder

    • marianne3's avatar
      marianne3
      Contributing User
      9 months ago

      I am unable to message you Earl_HD. I am the account holder can you please advise how to remove the other user ?

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        9 months ago

        Hi marianne3,

         

        Thank you for your response. To help you remove your accountant owner access, can you please verify the following details via private message?

        • Your serial number
        • Your full name and email address
        • Name of your accountant and email address

        I'm looking forward to your reply via private message.

         

        Cheers,

        Princess