Forum Discussion

marianne3's avatar
marianne3
Contributing User
9 months ago
Solved

remove a user marked as owner

My accountant has put himself down as owner ( in terms of user acess) How do I remove this ? I am no longer using this accountant but they would have access.
  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi marianne3,

     

    Thank you for your response. To help you remove your accountant owner access, can you please verify the following details via private message?

    • Your serial number
    • Your full name and email address
    • Name of your accountant and email address

    I'm looking forward to your reply via private message.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator

Hi marianne3,

 

I would like to follow up regarding the requested information to help you remove your accountant. Please let me know if you still require further assistance with this. I'm happy to take a look into this for you.

 

Cheers,

Princess

marianne3's avatar
marianne3
Contributing User
8 months ago

Hi, one of your other helpers said that it had been removed. Sorry to say that this is not the case he is still listed as an owner with full acess . Hopefully you can help ?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi marianne3,

     

    Thank you for letting me know. I'm sorry to hear about your experience removing your accountant's access. I appreciate your patience and understanding regarding this matter. I'd be happy to help you resolve this. I've sent you a private message. Kindly check your Community forum profile at the top right-hand corner of your screen and click on the envelope icon to access private messages. We'll continue to discuss this issue through that channel.

     

    Cheers,

    Princess