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September 2021
September 2021
Hi @lasan123
Can you please try the following and confirm if the issue still occurs:
Kind regards,
Komal
MYOB Community Support
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September 2021
September 2021
Hi Komal,
The antivirus software does not scan the myob folders and the backups only run every 4 hours.
We usually experence the this issue with the API service. However, It is also happening during the timesheet imports. I haven't tried disabling the library service as the main concern is around the issues caused by the API calls.
September 2021
September 2021
Hi Komal
No our antivirus is not scanning the file at the time of import
Yes we do have automated backups running but I avoid doing imports at the same time
Yes disabling AccountRight Library service does allow the file to be imported. I have been turing off the library service since I logged this and have not had a single error message all the time that I have been doing this
Hope this info helps
thanks
Karen
September 2021
September 2021
Hi @KarenP1 thanks for that, I've noted your comments and had passed them on to the team.
@lasan123 Can you please try turning off the library service as a troubleshooting step to check if the timesheet import works fine with that? If the issue is caused during API calls as well or primarily during API calls, we would recommend creating a ticket with our API support team on our developer center, so it can be investigated further by the team.
Kind regards,
Komal
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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September 2021
September 2021
Hi Komal,
I spoke to a support person yesterday and he recommended using the MSI version of the software rather than the server edition. It is a lightweight version of the software and doesn't include the library service. We have a large data file and that could be the reason for the timeouts/ file sharing violation errors.
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