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Khaywood2319's avatar
Khaywood2319
User
10 months ago
Solved

Clearing a negative super amount in pay liabilities window

How do I clear a negative amount sitting in the pay liabilities window? (see attached)  It won't let me select the payment to record (obviously because it's a negative amount).

 

A salary sacrifice payment (paid in error) was returned from ATO but has now been correctly reversed and recorded.  All payroll ledger accounts balance correctly - so I don't want to muck up any of those.

 

Any ideas?  Thanks heaps!

 

MYOb error 18072023.JPG

  • Princess_R's avatar
    Princess_R
    10 months ago

    Hi Khaywood2319 

     

    Thank you for flagging this to us, I have now given you an access to  Private message. Please try sending private message with your serial number and email address.

     

    Cheers,

    Princess

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    • Khaywood2319's avatar
      Khaywood2319
      User
      10 months ago

      Hi Earl

       

      Thanks for your reply.  I did already try those instructions.  But because the 'record' button is greyed out (I am assuming because it's a negative transaction) I cannot go any further to clear it out.

      Screen shot below.  

      Thanks, Kerryn

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi Khaywood2319 

    Thanks for your patience and screenshot. I would recommend to try to record this on the online version of the File. If still the same issue please send me a private message with your Serial Number and your Email Address and I'll be glad to take a look at this for you. 

    Regards,
    Earl

    • Khaywood2319's avatar
      Khaywood2319
      User
      10 months ago

      Thank-you for trying to sort this out.  The private message link is not working.  Is there some other way I can get support with this?  

      Thanks, Kerryn

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        10 months ago

        Hi Khaywood2319 

         

        Thank you for flagging this to us, I have now given you an access to  Private message. Please try sending private message with your serial number and email address.

         

        Cheers,

        Princess

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