EOFY STP - Superannuation has nil YTD on ATO verification report for one employee

Question

Begging someone who can help!! On the phone to MYOB yesterday for 4 hours and 11 mins, 4 different people and then they hung up!!!

Chat on line yesterday and today and they can't help.

I have one employee - payroll activity for the year is correct; payroll register summary has nil super. For the whole year it looks like the summary is not calculating week to week, seems minus????? The ATO finalisation report for this employee show correct Gross payments, tax but nil super.

I have I unterminated this employee, checked all payroll categories, and resubmitted to the ATO as at 30 June 2022 numerous times. Still showing nil super on finalisation report. :-(

tracey_h · Answer

Hi&nbsp;KerryGee&nbsp;
&nbsp;
The Payroll activity report gets it's data from pays recorded through Process Payroll.
The Payroll register and STP reports get their data from the employee card&gt;&gt;Pay History.&nbsp;
&nbsp;
If the Payroll activity and Payroll register report don't match it indicates that a manual change has been made to the&nbsp;employee card&gt;&gt;Pay History. The post, AccountRight reports don't match STP reports, has detailed information on this. If you do need to change the Pay history you will need to restore a back up to change it the previous payroll year.
&nbsp;
Please let me know if you need further help.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

kerrygee · Answer

I was on hold for a total of 4 hours and 11 minutes after being put through to 4 different people, and then the phone went dead, he was gone! Absolutely hopeless, I feel your pain

kerrygee · Answer

issue not resolved.&nbsp;Just spent another 2 hours 15 on the phone to MYOB, and hung up on me again. Are these people trained at all??? they have no idea??

jo33 · Answer

I don't think they ever pick up

tracey_h · Answer

Hi&nbsp;KerryGee&nbsp;
&nbsp;
If the Payroll activity is reporting the super amount but the Payroll register is showing nil super:
&nbsp;

restore a back up taken at 30 June
go to Cards List&gt;&gt;open the employee card&gt;&gt;Payroll Details tab&gt;&gt;Pay History on left side tab
Show Pay History for: Year to Date
check YTD super amounts

If the super is not showing in the Pay History, manally update the super amount then process a $0 pay with payment date as 30 June to update STP. Wait until that report is accepted before rechecking the&nbsp;YTD verification report.
&nbsp;
If you've done all this and are still having problems please send me screenshots of the Payroll activity detail, Payroll register detail and employee Summary of payments report by private message.

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EOFY STP - Superannuation has nil YTD on ATO verification report for one employee

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