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TCTC1's avatar
TCTC1
User
2 years ago

Employee payroll bank accounts

Hi, I'm hoping someone can help me with this one. We have an employee who gets his pay processed to two bank accounts; $50.00 to one and the balance to the other. It was working perfectly until two weeks ago, when the system somehow switched the two bank accounts around. Now when I try to correct it and I put the dollar value in for the second bank account ($50.00), once I hit save, the system deletes what I have entered, switches the two bank accounts again and reverts to requesting a % balance for the second bank account. Has anyone had this problem?

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi TCTC1,

     

    Thank you for your post. 

     

    Do you have your file online? If you were to open the software in the browser version and edit the bank account values there, does the issue persist when trying to 'Save'?

     

    Let me know how you go, happy to assist further.