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EAH's avatar
EAH
Cover User
5 years ago
Solved

Error -14: Invalid account number.

Hi Support   We use an external payroll system and import the transaction journals.   This error code has appeared since we updated the locations in the external system. Note that this myob accou...
  • gavin12345's avatar
    gavin12345
    5 years ago

    Hi EAH 

     

    Suggest you open the Pay Journal file in excel (carefully - Account column should be imported as text) - Lines 53 and 59 have account as 6-2530.5-0110 and 2-1442.5-0110 respectively.

     

    As these are invalid, I would hazard a guess that these are the cause of your dramas. As this import is treated as one journal, if one line fails, all lines fail.

     

    Regards

    Gavin

gavin12345's avatar
gavin12345
Ultimate User
5 years ago

Hi EAH 

 

Suggest you open the Pay Journal file in excel (carefully - Account column should be imported as text) - Lines 53 and 59 have account as 6-2530.5-0110 and 2-1442.5-0110 respectively.

 

As these are invalid, I would hazard a guess that these are the cause of your dramas. As this import is treated as one journal, if one line fails, all lines fail.

 

Regards

Gavin

  • EAH's avatar
    EAH
    Cover User
    5 years ago

    Thanks for pointing me in the right direction!