MYOB Pay Super wrong account details on new form plus funds not received
Several issues:
- Payment submitted via Myob Pay Super prior to getting the email/update on new changes. I notice funds not received into one employee's account (SMSF) 2 weeks later. Normally received within a week. Is this waiting on the new direct debit agreement to be authorised or does it mean the payment will bounce back to client's account?
- I'm Administrator (& authorised for payments through banking including via Myob portal) on behalf of client, however the pre-filled form generated (for me to click & submit) used my name as the bank account name for the client?? I've now filled out the Change of Details form (which I've signed re bank details section & director to sign bottom) - however, how on earth did this happen? The account name under the original direct debit agreement was always the client's entity & correct bank account name? The a/c number etc is correct, but I find this very concerning.
- I received a MYOB generated warning email advising recent changes had been made in MYOB to the same SMSF (that payment from early Feb has not received). However, date of change shown is from years ago when the SMSF details were set up (ie there are no recent changes). I'm ignoring this as I'm assuming it's a computer-generated error? But concerned in case it's connected to the Jan Super not yet received by the SMSF (as above).
No funds have bounced back into the Client's bank account. Or duplications. But I want to check that the actions I'm taking are the only ones I can make (ie, ignore the warning email; fill out a change of details form, even though nothing has changed except the MYOB pre-fillled data is incorrect; hope for the best that the funds will be received by the employee's SMSF. I have no idea whether the other employees' funds went through.)
