Since the latest update install we are unable to create a new customer when entering timesheets. we are able to create the customer in the card file but this is clunky and not efficient.

Hi Brett_PSS, Thanks for reaching out and welcome to the Community Forum, I hope you find the forum to be a great source of information. So that we can investigate your issue further, could you please produce the error again, then locate your diagnostic log, and attach it to your reply?

Please find attached files as requested.

Hi Brett_PSS, Thanks for sending that through. Looking at the logs, this will require a script to be run over the file to fix it. Could you please confirm the last 4-digits of your serial number + the Company File ID this relates to? (Help>About MYOB AccountRight)

Hi Brett_PSS, Thanks for confirming that. I have now run the script over your file, however, please let me know if the issue persists. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

MYOB SHUTS DOWN WHEN TRYING TO CREATE A NEW CARD IN TIMESHEETS

12 Replies

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Sam_R
Former Staff
2 years ago
Hi Brett_PSS,

Thanks for reaching out and welcome to the Community Forum, I hope you find the forum to be a great source of information.

So that we can investigate your issue further, could you please produce the error again, then locate your diagnostic log, and attach it to your reply?
- Brett_PSS
  Contributing User
  2 years ago
  Please find attached files as requested.
  Huxley.Application_2022.9.24.7350.log9 KB
  AccountRight Application Error Report.txt9 KB
  - Sam_R
    Former Staff
    2 years ago
    Hi Brett_PSS,
    
    Thanks for sending that through.
    
    Looking at the logs, this will require a script to be run over the file to fix it.
    
    Could you please confirm the last 4-digits of your serial number + the Company File ID this relates to? (Help>About MYOB AccountRight)

Forum Discussion

MYOB SHUTS DOWN WHEN TRYING TO CREATE A NEW CARD IN TIMESHEETS

12 Replies

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