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Rmx's avatar
Rmx
Contributing Cover User
3 years ago
Solved

MYOB Super Paid Twice after confirming details.

Please help resolve this. Two amounts taken from my account for super after confirming details yesterday. 

 

Need an urgent resolution but am unable to send private message for some reason.

 

Estimated phone wait time is 45-49mins.

 

Thanks

Trish

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Rmx 

     

    So that we can look into this can you please send the following information in a private message:

     

    • serial number
    • business name
    • primary contact name
    • primary email address
    • screenshot of the bank statement showing super payments deducted twice

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  • armadaleglass's avatar
    armadaleglass
    Experienced User
    3 years ago

    This has happened to me today as well - SuperChoice is the Clearing House involved in my case.  Is this same Clearing House in your case?

    I have taken this up with my Bank and asked Superchoice to respond to me urgently.

    We are forced to use Clearing Houses and yet it appears that neither MYOB nor the Banks have control over them - very concerning!

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Rmx 

     

    So that we can look into this can you please send the following information in a private message:

     

    • serial number
    • business name
    • primary contact name
    • primary email address
    • screenshot of the bank statement showing super payments deducted twice
    • armadaleglass's avatar
      armadaleglass
      Experienced User
      3 years ago

      This problem is not solved and I have had this happen to me today for a large amount taken twice by SuperChoice.  This is not good enough - I have contacted my Bank who have advised me that funds were taken today by SuperChoice without a correct Company ID number.  What is going on??

    • Melinda24's avatar
      Melinda24
      Contributing User
      3 years ago

      This also happened to my organisation.

       

      I will provide the information you have requested and hope this can be sorted asap.  This is very concerning. 

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi everyone 

         

        Sorry to that you have been impacted by this. This is being investigated by our teams as a priority and emails will be sent to all affected users outlining the issue and the resolution.

         

        We do apologise and hope to have this resolved as soon as possible.