Forum Discussion

CRobinsonBP's avatar
3 years ago
Solved

Pay Super UPdate

Hello, 

 

I am trying to pay our company superannuation (have previously been paying them myself and have authority on the bank) 

 

Today I have received the error "The processing of super payments using Pay Super has changed, the SuperChoice clearing house will now process all super payments. Before you can make a super payment, you will need to accept a new Product Disclosure Statement and Direct Debit Authority." 

 

When I click to confirm details, it then comes up with another error "You need to be an AccountRight or MYOB Business online administrator, or the MYOB account owner, to agree to the new Terms and Conditions for MYOB Pay Super." 

 

I believe I am the administrator to our file so not sure how we can go about this. 

 

Any help would be greatly appreciated! 

  • Hi CRobinsonBP,

     

    Thank you for your post. 

     

    If you could send me a private message with the below details, I'd be happy to look into this for you:

     

    • Serial number 
    • Business name 
    • Your name + Email

    Update - Resolved via private message 26/4

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  • Sam_R's avatar
    Sam_R
    Former Staff

    Hi CRobinsonBP,

     

    Thank you for your post. 

     

    If you could send me a private message with the below details, I'd be happy to look into this for you:

     

    • Serial number 
    • Business name 
    • Your name + Email

    Update - Resolved via private message 26/4