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HollyM555's avatar
HollyM555
Experienced Cover User
3 years ago
Solved

Payroll Category not appearing in STP for one employee

Hi,

Just doing a quick recon ahead of payroll year-end and have noticed a payment of ETP to an employee is not showing in the payroll reporting centre.

  • it is appearing in payroll and on the activity summary
  • both activity summary and activity register agree
  • have just tried processing a zero pay to help it through but it has not come through. It is not appearing on the individuals report or the YTD verification report.
  • same category has been successful with a more recent employee.

Hoping someone can help.

Thanks

AccountRight Live
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi HollyM555 

     

    Since there is no ETP reported in the Payroll Reporting Centre>>Employment terminations tab, try reversing the pay transaction and reprocessing. There's two sides to payroll transactions, the software side and the STP side. You've got it appearing correctly in the software but not reported in STP, which typically means that the ETP categories weren't set up correctly and the ETP type wasn't selected when processing the termination pay.

     

    If you reverse the first employee's termination pay you're reversing that transaction as it was originally recorded, the original and the reversal will then cancel each other out. When you reprocess the pay you'll be left with one correct transaction reported through STP (fingers crossed). Make sure when you reprocess that you get the ETP Benefit Type button and you select the applicable ETP in that window.

     

    Let me know how you go or if you need help with the reversal.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi HollyM555 

     

    Thanks for your post. First thing to check is in the Payroll reporting centre>>Employment terminations tab>>click on the ellipsis (...) for that employee and select View ETP transactions. Can you see the ETP payments here? If you can let me know.

     

    If you can't see those payments a couple of other things to check are the ATO reporting categories assigned to the ETP payroll categories and the way the termination payment was processed. These help articles have detailed information to help with this:

    Assign ATO reporting categories

    Create payroll categories for termination payments

    Record the final termination pay

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • HollyM555's avatar
      HollyM555
      Experienced Cover User
      3 years ago

      Hi Tracey,

       

      There is no ETP for this employee. I have also checked that the payroll category is assigned to the correct ATO category - ETP-Taxable component. This all looks fine.

      I've done the 'check payroll details' in the reporting centre and  all details meet the requirements.

       

      This category was used for another leaver later in the year and their ETP does appear correctly.

      Could it be that the category was not set-up correctly for the first employee pay and then this has caused us an issue?

       

      Thanks

      Holly

       

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi HollyM555 

         

        If that ETP category reports correctly for the first employee then the issue won't be the set up of the category. It's more likely that there's an issue with the way the termination pay was processed for the second employee. Open both pay transactions and check how they've been recorded. Make sure the ETP was entered the same for both employees. Check the ETP Benefit Type has been selected for the second employee:

         

        etp.PNG

         

        This help article has detailed information on how the termination pay needs to be processed: Record the termination pay

         

        Let me know how you go.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • HollyM555's avatar
    HollyM555
    Experienced Cover User
    3 years ago

    Hi,

    Just doing a quick recon ahead of payroll year-end and have noticed a payment of ETP to an employee is not showing in the payroll reporting centre.

    • it is appearing in payroll and on the activity summary
    • both activity summary and activity register agree
    • have just tried processing a zero pay to help it through but it has not come through. It is not appearing on the individuals report or the YTD verification report.
    • same category has been successful with a more recent employee.

    Hoping someone can help.

    Thanks