Serious isssues with Payroll for new financial year, need urgent help. 135 staff to pay and error when trying to record payroll. Took me to Web Browser and error was "failed - network error" tried another 2 times, same errors. Then I notice the payroll has recorded 3 times and sent through to ATO. Started the process of reversing pays that have beeen recorded too many times - only half way through after 2 days. Have noticed once the pays are reversed and the one pay that should be recorded is left, Payroll figures seem ok for staff that has been fixed, except the figures with the ATO through the STP are stating a zero amount. Also no leave has been accrued- (leave is on the payruns) but against staff no change in leave accruals from last pay. Need solutions quick please.

Hi JenWil1962 I am sorry to hear you are having issues with your payroll. I am happy to look into this for you. What are the last 4 digits of your serial number and company file ID (Help>>About Accountright)? Also, could you upload the error log?

Thank you, do not have an error log to upload, can just see that things are incorrect. I was on hold yesterday with MYOB for 2 hours and 40 mins, then spoke to a so called payroll specialist for half an hour and she then stated she would need to call me back in half an hour. Never received a call. I am trying to work through reversing the 2 extra pays that were recorded for each employee (136 employees) so reversing 272 pays. During this process once reversed 2 of the 3 pays, the ATO figures are at zero. Also the leave entitlements have not accrued - payroll reports show 3 pays in figures, once reversed the payroll figures are balancing for each employee as i work through them, but ATO figures do not reflect correct amounts even after a zero payrun to update. I will keep working through the reversals, but need a fix for the figures reported through STP to ATO and entitlements. This has added hours and hours that I do not have readily available Last 4 digits of serial number: 3944. Company file ID: 1

Hi JenWil1962 Thanks for the information. I have run a script over your file that should solved any errors within the software. What was the payment date for each of the 3 pay runs that were sent in error? Reversing your payrun should solve your leave entitlement accrual. Make sure to do a $0 payrun dated 30 June 2021.

Payment date of the payruns was 07/07/2022. The first pay run of financial year. We pay fortnightly and this was the first on FY

I am part the way through reversing each staff members payroll 136 staff x 2 payruns, the ones that have been done - the accruals are not correct. even after testing a couple that have been finished and a zero pay run done. Very time consuming to reverse each and every staff x 2 pays, then each time it reports to ATO

Payroll | MYOB Community

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Yanike_S
MYOB Moderator
2 years ago
Hi JenWil1962

I am sorry to hear you are having issues with your payroll. I am happy to look into this for you. What are the last 4 digits of your serial number and company file ID (Help>>About Accountright)? Also, could you upload the error log?
- JenWil1962
  Contributing User
  2 years ago
  Thank you, do not have an error log to upload, can just see that things are incorrect.
  
  I was on hold yesterday with MYOB for 2 hours and 40 mins, then spoke to a so called payroll specialist for half an hour and she then stated she would need to call me back in half an hour. Never received a call.
  
  I am trying to work through reversing the 2 extra pays that were recorded for each employee (136 employees) so reversing 272 pays. During this process once reversed 2 of the 3 pays, the ATO figures are at zero. Also the leave entitlements have not accrued - payroll reports show 3 pays in figures, once reversed the payroll figures are balancing for each employee as i work through them, but ATO figures do not reflect correct amounts even after a zero payrun to update.
  
  I will keep working through the reversals, but need a fix for the figures reported through STP to ATO and entitlements.
  
  This has added hours and hours that I do not have readily available
  
  Last 4 digits of serial number: 3944. Company file ID: 1
  - Yanike_S
    MYOB Moderator
    2 years ago
    Hi JenWil1962
    
    Thanks for the information. I have run a script over your file that should solved any errors within the software.
    
    What was the payment date for each of the 3 pay runs that were sent in error? Reversing your payrun should solve your leave entitlement accrual. Make sure to do a $0 payrun dated 30 June 2021.

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Payroll

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