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Ayami's avatar
Ayami
Experienced User
3 years ago
Solved

Re: Super Fund details entered are invalid

Hello.

 I have same problem.

Suddenly I have got one employee's super fund is invalid.

The employee doesn't change anything.

How can I fix this problem?

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Ayami 


    This fund has been added back to the list. Please restart your software and you should be able to add it and make payments for it. 

     

    Let me know how you go on. 

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  • Ayami's avatar
    Ayami
    Experienced User
    3 years ago

    I have a problem with Suncorp superannuation.

     

    Suncorp Everyday Super

    USI: 98 350 952 022 123

    Fund ABN: 98 350 952 022

     

    I cannot find this super's account in MYOB payroll superannuation fund.

    Maybe after update AccountRight.

    Because it was there before.

    Is this account deleted?

    Because we didn't change anything and employee didn't change anything, too.

     

     

     

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      3 years ago

      Hi Ayami 


      This fund has been added back to the list. Please restart your software and you should be able to add it and make payments for it. 

       

      Let me know how you go on. 

      • Ayami's avatar
        Ayami
        Experienced User
        3 years ago

        Hello, Komal.

         

        Yes, I can find the missing account.

        I can pay now.

        Thank you very much.

         

        Ayami