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Jo-811's avatar
Jo-811
User
2 years ago

Re: Unable to process first payroll for 2022/23

I am experiencing the same issue, unable to process first payroll for 2022-23.  The system tell me it has timed out.  How can I get this resolved?

 

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Jo-811,

     

    Thank you for your post. 

     

    If you could please reply with the last 4-Digits of your serial number + the Company File ID this relates to, I'd be more than happy to assist with this. (Help>About MYOB AccountRight>Company File ID:__?)

    • Jo-811's avatar
      Jo-811
      User
      2 years ago

      Hi Sam_R,

       

      The last four digits of my serial number are 5810.

       

      Company file ID is 1

       

      Regards

      Jo-811

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi Jo-811,

         

        Thanks for providing those details. 

         

        I've just run the script over the file that should correct this issue. 

         

        Do let me know if the issue persists or occurs on another file of yours, happy to assist further.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.