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nahaccounts's avatar
nahaccounts
Experienced User
2 years ago

Super Member number rejecting but is correct

Hello!

 

When i process super, it has rejected a staff members for having an incorrect member number, but this number according to the super fund and the stapled super search through ATO as being correct.

 

It is a fairly long number and starts with two zero's, so i'm wondering if MYOB has a bit of a glitch because of this?

 

Help please! i've been trying to fix this for two consecutive qaurters now.

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi nahaccounts,

     

    Thank you for your post. 

     

    So that I can assist you furher with this, could you please confirm the following details in your reply:

     

    • Fund name
    • Fund USI
    • Fund ABN
    • nahaccounts's avatar
      nahaccounts
      Experienced User
      2 years ago

       

      • Fund name - CFS FIRSTCHOICE EMPLOYER SUPER-EMPLOYER SUPERANNUATION FUND
      • Fund USI - FSF0361AU
      • Fund ABN - 26 458 298 557

      Thanks!

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi nahaccounts,

         

        Thanks for that.

         

        With this fund, you need to enter the prefix '065' at the start of the member number. This should then allow you to process your payments successfully. 

         

        Do let me know if the issue persists. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.