Forum Discussion

Horsehoon's avatar
Horsehoon
Experienced Cover User
2 years ago
Solved

Super guarantee stopped calculating for one employee

Hi,  Since upgradeing to STP in July - 3 week in July - one of the employees super stopped calculating.  Not sure if these 2 are related.  I do a pay run for 15 people each week and only 1 has stopped calculating.  The 1st 2 weeks in July it was fine.  I have not done any manual adjustments to that person's pay at all.  I have checked all the settings and compared to other employees and it is the same.  I have tried to call MYOB and sent lots of screenshots, they tried to connect me to the payroll specialist but i was on hold for 90 mins and I had to hang up as i need to answer the phone and work and can't stay on hold this long.  I am trying again today with MYOB to get some answers. 

But I thought I would ask here as well.  Has anyone else had this problem?  Any ideas?   I am doing a payrun today and will manually insert the correct super for this week but ongoing I need this fixed as seems like a glitch in MYOB? 

 

 

  • Horsehoon's avatar
    Horsehoon
    2 years ago

    Hi,  Thanks,  yes it did have to do with age of the employee.  I got through to MYOB and after talking to a payroll specialist  and checking every box was ticked correctly - 1.5 hours later - finally figured out that the age of the employee had changed from 45 yo to 1yo - the year reverted to 2021 -  not sure how as I don't often access the employee card and no one else has access to MYOB.  MYOB are investigating how that may have happened now.   But once I changed the age back to the correct age Super worked as obviously being 1yo won't get any super.  

2 Replies

Sort By
Replies have been turned off for this discussion
  • Catherinelr's avatar
    Catherinelr
    User
    2 years ago

    Hi 

    I am on hold at the moment for the very same reason. I have an employee fulltime that is 17yo. His super stopped calculating in week 3. I did find though if I altered his age to 18yo it calculated it again. not sure if this will help.

    • Horsehoon's avatar
      Horsehoon
      Experienced Cover User
      2 years ago

      Hi,  Thanks,  yes it did have to do with age of the employee.  I got through to MYOB and after talking to a payroll specialist  and checking every box was ticked correctly - 1.5 hours later - finally figured out that the age of the employee had changed from 45 yo to 1yo - the year reverted to 2021 -  not sure how as I don't often access the employee card and no one else has access to MYOB.  MYOB are investigating how that may have happened now.   But once I changed the age back to the correct age Super worked as obviously being 1yo won't get any super.  

Related content