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Mabou's avatar
Mabou
User
3 years ago

Super payment

I have processed a super payment yesterday but my bank account has not been debited yet. Status in manage payments shows "processing payment". 

I have tried phoning MYOB yesterday and this morning but have been on hold for more than 50 minutes each time and then get disconnected. When I finally got through to someone, have left message for a call back as apparently your system is down but still have not received an answer as yet.

is there a problem with MYOB and do I have to wait for payment status to change or am I able to correct it?

 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Mabou, 

     

    Thank you for your post and welcome to the Community Forum ! The Pay Superannuation service has been temporarily disabled while our teams deal with a duplication error with payment. While we do understand that some users would like to process their superannuation and have through to the superannuation funds as soon as possible, our primary focus is on dealing with the duplication payments. Enabling that service at this time, may compound the problem and further prevent funds from returning to individuals.

     

    We do hope to have that service enabled later this week so that those payments can be made. We will have more information available for users once that service has been re-enabled.