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ssurgicals's avatar
ssurgicals
Experienced Cover User
3 years ago
Solved

Super payments

Hi

 

I had to reverse the contributions I made in Feb and then re-submitted them on 3rd March (for January contributions).  In my list of Manage Payments is still says Processing Payment for the 3rd March.  I have checked my own Superfund and that contribution has been paid in.  So why does it still say Processing?

 

Also I accepted the recent changes to Pay Super back in February BEFORE I re-submitted the contributions on 3rd of March but I still keep getting emails from you to say log in & accept Pay Super.  And now I'm getting a pop-up in MYOB as well.  There's nothing there for me to accept given I've already done it!!!  Please fix.

 

thanks

Francesca

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi ssurgicals 

     

    Thanks for your post. If the super payment has been deducted from your bank account and paid into employee super funds, the status in the Manage payments window will be a display error only, our developers are working to resolve this.

     

    The email requesting you accept the new T&C's has been re-sent to some users, however, this is an error on our side - please ignore these, and apologies for the inconvenience. 

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • ssurgicals's avatar
    ssurgicals
    Experienced Cover User
    3 years ago

    BTW, I haven't changed the details in any of the employee records for their USIs etc.  The 2 subsequent payments I made have gone through fine.  

    Francesca

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi ssurgicals 

     

    Thanks for your post. If the super payment has been deducted from your bank account and paid into employee super funds, the status in the Manage payments window will be a display error only, our developers are working to resolve this.

     

    The email requesting you accept the new T&C's has been re-sent to some users, however, this is an error on our side - please ignore these, and apologies for the inconvenience. 

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.