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Fung280996's avatar
Fung280996
Experienced User
3 years ago
Solved

Superannuation payment processing

Hi I am having trouble to send superannuation to an existing AMP account. Keep getting message "Superfund detials entered invalid"

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Fung280996 


    This fund is available in the system with the following details. Please create a new fund in the system by going to Lists>>Superannuation Funds, give it a different Name to distinguish from the previous fund, link it to the employee's card, and then try processing the payment again :

     


    Let me know how you go on. 

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi Fung280996 

     

    Can you confirm the fund ABN and USI so we can check the details on our end. 

    • Fung280996's avatar
      Fung280996
      Experienced User
      3 years ago

      Hi Komal,

       

      ABN 78 421 957 449

      USI AMP0195AU

       

      Thanks.

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi Fung280996 


        This fund is available in the system with the following details. Please create a new fund in the system by going to Lists>>Superannuation Funds, give it a different Name to distinguish from the previous fund, link it to the employee's card, and then try processing the payment again :

         


        Let me know how you go on.