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Joanna1008's avatar
Joanna1008
Contributing User
2 years ago

Unable to change details on a superannuation payroll category.

I set up a salary sacrifice deduction but linked it to an incorrect liability account.

I now can't edit this payroll category at all. I can change the linked account, unselect the employee, but nothing changes - there is no OK button at the bottom.

I have looked in this forum  and in July 2019, there was a similar issue and the response was to clear the AccountRight Cache. 

Is this still correct and how do I do it? I have just updated to 2022.4.0.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Joanna1008, 

     

    Thanks for your post. Can you please attach a screenshot of the category when attempting to update it so I can take a look into this for you. 

    • Joanna1008's avatar
      Joanna1008
      Contributing User
      2 years ago

      Hi Melisa,

       

      Screenshot attached. Obviously I want to change the liability account to super payable!

       

      Please note, I am only here on a Tuesday, so will reply when I can.

       

      Many thanks,

      Joanna

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi Joanna1008, 

         

        Thank you for the screenshot. When viewing the superannuation category, can you please click on the maximise button on the top right hand corner of the window. Are you able to then view the category and scroll down so that you can click Ok to save now ?

         

        I've highlighted the button below:

         

        Do let me know how you go.