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ritasands's avatar
ritasands
User
4 years ago
Solved

manage payments status - superannuation

I am having issues with manage payments status.

I have followed your steps to refresh the screen and have tried to refresh each line as well.

 

I am also the authorised user on this account.

Given these are payments that occurred in 2019, I would expect these payments to be already in the employee's funds by now.

 

I have attached a copy of all files uploaded for superpayments.

All payments have been presented in our bank.

I want the status for each line to read "completed"

 

File details are :

Sxxx Supplies Pty Ltd

serial ; xxxx xxxx 5804

 

Regards

Rita

Awaiting your advise to rectify this issue.

 

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Lucy_ABC_Admin, 

     

    Thank you for your post. So I can take a look into this for you, can you please send me a private message with the following information:

    • Serial number 
    • File ID (This can be found by going to Help > About MYOB AccountRight)
    • Screenshot of the payment status

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi ritasands, 

     

    Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

    • Your full name & Email address 
    • File ID (This can be found by going to Help > About MYOB AccountRight)
    • ritasands's avatar
      ritasands
      User
      4 years ago

      Hi Melissa,

       

      my full name is Rita***

      email address is :****mix.com.au  and  ***ix.com.au

      File ID: is 1

       

      regards

      Rita

       

      PS: Personal information removed ^KS.

    • Lucy_ABC_Admin's avatar
      Lucy_ABC_Admin
      User
      4 years ago

      Hi Melissa D

       

      I have also had the same problem. I did call MYOB on the 1300 number listed on the website. After waiting an hour on hold I was answered then told I would put through to an expert. I then waited another whole hour on hold so I hung up. One of my super payments processed on the 25/05/20 shows a status "funds requested". I called one of the Super funds directly and received confirmation the payment was received. How can I change the Status?

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        4 years ago

        Hi Lucy_ABC_Admin, 

         

        Thank you for your post. So I can take a look into this for you, can you please send me a private message with the following information:

        • Serial number 
        • File ID (This can be found by going to Help > About MYOB AccountRight)
        • Screenshot of the payment status