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SandieY's avatar
SandieY
Cover User
2 years ago

single employee card file wont open - wants to restart myob

Good Afternoon,

When trying to open 1 of our employee card files, an error comes up and wants to restart AcountRight. I have attached the error log below.

Kind Regards
Sandie



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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello SandieY 

     

    Welcome to the Community Forum.

     

    Can I please just get you to confirm the last 4 digits of your serial number as well as the company file ID (This can be found under Help >About) for the file experiencing this issue, and then I will be able to investigate further.


    • SandieY's avatar
      SandieY
      Cover User
      2 years ago

      Hi Chris

      last 4 digits of Serial number are 5940
      Company File ID 11

      Kind Regards
      Sandie

      • ChrisMYOB's avatar
        ChrisMYOB
        Former Staff
        2 years ago

        Thank you for providing these details. I have run a script over the file so you should now be able to open the employee card now.

        Please let me know how you go.

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