Forum Discussion

LWK's avatar
LWK
Cover User
2 years ago

An unbalanced transaction may not be recorded.

I have attempted to allocate a bank feed transaction many times but continue to receive the message, "an unbalanced transaction may not be recorded.  I have triple-checked the transaction and it is definitely balanced.  This transaction was previously recorded but I unallocated it to make a change to it which involved a cash payment for an invoice.  Love to receive help on this as my transaction remains unallocated and I am frustrated.  

Thanks

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Everyone,

     

    Thanks for your posts. This is something that has been raised with our product teams and they are currently investigating, in the meantime they have advised of one of the two work arounds below:

    1. Delete the values from the dollar side and re-enter via the percentage field in the allocate window instead OR
    2. Enter a spend money or receive money transaction instead and match it to the bank feed transaction

     

    Additionally, I have indicated to our team that you've been impacted by this situation.

    • jpcen's avatar
      jpcen
      User
      2 years ago

      Same. Never had this issue before today. Have encountered it twice today with split payments. No problem saving without split.  But any split payment has this error

      • Mike_James's avatar
        Mike_James
        Ultimate Partner
        2 years ago

        Hi all, I've seen a post on the forum which suggests (where applicable) manually recalculating the GST, via the arrow next to the GST total,  then record the transaction. 

         

        In v19 days we tried not to use that option as it affected GST returns. Hopefully not now.