Thats a great answer Steven M. But totally wrong in what was happening.
There was no connection error at my end or at your end. The problem was in your program not balancing the tax put onto an item and then when it trys to save it it does not do an auto recalculate and its only way of trying to deal with this out of balance caused by the poor calculation is to put up a connection error, which results in us as customers not being able to save our work and having to waste more time trying to re enter the info.
There also is an error in your program when you use the 100% discount that comes up from time to time as well, and another error in when you try and use the minus on the number of items that causes the same connection error and at times an unbalanced transaction as well .
The MYOB program has some issues, which is fine.
But the lack of help we receive as customers is appalling. Calling up with case numbers that should take you straight through to at least a tier2 assistant straight away, only to be asked 50 questions about things the tier1 assistant has no idea about. Then finally getting through to tier2 to be finally told someone will call you back in 48hrs, next call 72hrs, next call 48hrs. Only one call ever came back exactly 7 days after my first call, which I missed as I was up a power pole. But don't worry he left a return number that was the same number that then had me going back through a tier 1, 1.5 hrs, then a tier2 who instantly cut me off. Back on the phone exactly 1.75hrs to get to the tier1 then finally at the 4.5hr mark I talked with a tier2 named Cath who was trying to help with all her heart but there was nothing she could do except prod the tier3 to call me at 7am the next day. The tier3 called 2.5hrs late and he fixed everything (that he could because the faults were in the program itself), but he tought me ways to get around the problems in exactly 1.5hrs. It took me ( days to get help, but fixed in 1.5 hrs.
I pay good money for the program and its support, and I would say i have lost 5 full days work this week as I tried and read everything I could find to get my busness sending invoices.
But don't worry people out there . Nothing will change. Do you think MYOB care that 1 person is annoyed with them? I think not.
A disgrace.
They now want me to accept this as a solution on this page, but I will not be pressing that button. It is not a solution when you have not fixed a problem but found a way around the problem.