MISSING LAST DIGIT OF YEAR WHEN EMAILING AN INVOICE
When previewing an invoice the date is correct i.e 17/12/2019
However when emailing the invoice that date appears as 17/12/201 (missing the last digit of 9).
Does anyone know how to resolve this.
I'm not gettiing paid due to this date error.
Thank you
Hi JC79
I'm wondering which version of AccountRight are you using? Did you have online invoice set up, or was the invoice sent as an attachment?
When the invoice was emailed, was it done via Print/Email Invoices > To be emailed? If so, could you please try click into the sales invoice > Send to (from the top) > Email, it will bring up the email information window, where you can select a form. Please make sure the form selected is the same one you used to preview the invoice with, then send this to your own email address to check the result.
If the invoice received displays the date correctly, then most likely the default form set in the customer card or To be emailed > advanced filters was the cause. You can customise the default form to expand the date field width. If the invoice received also shows the date incorrectly, I'd suggest try testing using one of the AccountRight default forms also, in order to check if the problem is form specific.
Please feel free to let us know how you go.
