Forum Discussion

ATA1989's avatar
ATA1989
Contributing User
4 years ago
Solved

MYOB AccountRight 2020.2 - Can't open "Receive payment"

Hi guys,  Is there anyone has the same problem as me?  I just updated to the new version yesterday 2020.2 and now I can't open receive payment. It popped up "something's gone wrong and account needs...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi GerardMH MelCoss QuikShade ATA1989 slmann 

     

    We have released an update version, 2020.2.1 which will resolve this issue.

     

    You will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.

     

    Once installed you can check that you have the latest version by opening AccountRight and going to Help>>About MYOB AccountRight>>Build.

     

    We do apologise for the inconvenience caused by this.

     

    Please let me know if you are still having problems.

Tracey_H's avatar
Tracey_H
Former Staff

Hi ATA1989 and Quinny444 

 

The Receive Payments window generating an error message is something that we have seen a few cases of this morning being report by clients. 

 

We've had some success for the cases we have seen with a script we can run over the files. If you can provide the following information we can look at arranging for that script to be run:

 

  • Where the company file is stored i.e. online or local
  • What are the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
  • What is the company file ID - Help>>About AccountRight

Do make sure that you have taken a backup of the company file before replying.

Mel02's avatar
Mel02
User
4 years ago

Hi 

I currently have version 2020.2.1 account right. Is this the latest version?  Or is version 2020.2 a later version ?

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi Mel02 

     

    The latest version is 2020.2.23.9038. You can check your version in Help>>About MYOB AccountRight>>Build

     

    Please let me know if you need further help.

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