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PaulBKal's avatar
PaulBKal
Contributing Cover User
2 years ago
Solved

Paying bills in browser version

Am I doing something wrong or has MYOB totally COCKED UP the Pay Bills section of the browser version?

 

There seems to be no equivalent of the Pay Bills function (with electronic payment) in the Purchases Tab of the desktop version of Account Right.

 

And the process I am seemingly having to follow in the browser version is so tortuously slow I could have hand written cheques to all my suppliers and personally delivered them around town in the time this is taking.

 

I've been 1 hour 11 minutes and 20 seconds waiting on the phone to speak to someone from MYOB and am still only 5th in the queue.

 

Is this MYOB's idea of customer service to someone who pays MYOB $286 month?

 

  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi PaulBKal 

     

    You can tick the select all box to automatically pay all bills owing to that supplier:

     

     

    If you're not paying all bills listed, tick the bills you want to pay and the Amount paid field is auto filled with the Balance due amount.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi PaulBKal 

     

    To pay suppliers electronically in the browser:

    1. Go to Purchases>>Create supplier payment>>tick Electronic payment and record the payment transaction.
    2. Go to Banking>>Prepare electronic payments and process the electronic payment.

    If I have misunderstood your question or you need further help please let me know.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • PaulBKal's avatar
      PaulBKal
      Contributing Cover User
      2 years ago

      There is no quick way of doing that. EVERY invoice has to be paid separately. There is no "Pay All' for a specific supplier, like there is for the desktop app. I commonly have many invoices from the same supplier and to go through the process you have outlined takes the job from seconds to many, many minutes and is just such a retrograde step I'm likely to finally switch to a different software supplier.

       

      The total lack of customer support without a two hour phone wait doesn't help keep me as a customer either. I finally gave up yesterday after waiting 1 hour 39 minutes and still only 4th in the queue, all the while being told how important my call was.

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        2 years ago

        Hi PaulBKal 

         

        You can tick the select all box to automatically pay all bills owing to that supplier:

         

         

        If you're not paying all bills listed, tick the bills you want to pay and the Amount paid field is auto filled with the Balance due amount.

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.