Forum Discussion

Paul_Whites's avatar
2 years ago

Unable to Upload Company File

I am unable to upload the last of our company files to move online.  I keep receiving the message "Unable to upload.  There was a problem uploading this file. A connection error may have occurred."

 

I have attached a copy of the diganostics file for your reference.

3 Replies

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator

    Hi Paul_Whites 


    This error can occur if there is a company file already online. So we can check if that's the case, please send me your product serial number and company file ID (found under Help>>About MYOB AccountRight) by Private Message.

    • Paul_Whites's avatar
      Paul_Whites
      User

      Hi Komal_S,

       

      How do I private message you?  I follow the link and it opens a new tab but there is nowhere for me to enter a message?

       

      Thank you.

      • Komal_S's avatar
        Komal_S
        MYOB Moderator

        Hi Paul_Whites 


        Please click on the link now and you should be able to send me a message.