Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
November 2022 - last edited November 2022 by Steven_M
November 2022 - last edited November 2022 by Steven_M
Purchased Account Right (outright) years ago. No problems. Then they required me to get a company file every 3 months to unlock my information. This could only be done by phone as the confirm online would not work. After two plus hours on the phone each time it gets email to us and we are operational. Then we started to get the upgrade spiel. Now they have turned of the input field for the email company file. They did this while we were in conversation with them so we can confirm it was done on their end. Now the phone calls are many hours on hold with no resolution, not even an attempt. I do hope they have recorded all our conversations as It look likes we have to go to Fair Trading NSW for help.
November 2022
November 2022
Hi @Alymo
Thanks for your post. I am sorry to hear you had this experience with our phonesupport. I am happy to have a look into this for you. We have seen errors with the confirmation online when you're using Windows 8 or earlier – you'll need to upgrade to a newer Windows version. In the meantime, try this workaround:
If you are still having issues, I am happy to further investigate this and confirm the file for you by sending me a private message with the following:
Kind regards,
Yanike
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
November 2022
November 2022
Thank you for your fast reply this did not help
How do I send you a private message
November 2022
November 2022
Hi @Alymo
Please click on the following link: send me a private message.
Kind regards,
Yanike
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
November 2022
November 2022
Hi, I have Account Right Standard.
I need to confirm a company file.
My software has never allowed me to confiem online and it has to be done over the phone, then I am email the file to load into my software.
The last few phone calls I have made resulted in very very long periods of being put on hold. I am then told the file will take an hour or so to be email to me. This does not happen.
I am still awaiting the file by email.
Can someone please find out why I have not received the company file or send me one.
Regards
Robert
November 2022
November 2022
Hello @Alymo
Thank you for your post.
Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.
Should you still be unable to confirm then do send me a Private Message on this Forum with the following information:
The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight
The version of the software you are - Help>>About AccountRight
If you are on AccountRight Classic (v19 or below) - the Company file code
November 2022
November 2022
Thank you Chris, Yes I have tried the setting on my PC many times with no avail. Your PM link did not work for me?
Regards
Robert
November 2022
November 2022
Hello @Alymo
The Private Message did work, I have received the information.
I have responded through the Private Message requesting some additional information, please.
To access the private messages you can click on your avatar in the top right and select the envelope icon.
November 2022
November 2022
Hi, I have Account Right Standard.
I need to confirm a company file.
My software has never allowed me to confiem online and it has to be done over the phone, then I am email the file to load into my software.
The last few phone calls I have made resulted in very very long periods of being put on hold. I am then told the file will take an hour or so to be email to me. This does not happen.
I am still awaiting the file by email.
After contact with two moderators and private messages with the information they requested I have been left in the dark. "please look at my moderator messages"
Can someone please find out why I have not received the company file or send me one.
Regards
Robert
November 2022
November 2022
Still no support
41
|
3359
|
|||
1
|
201
|
|||
33
|
1546
|
|||
3
|
427
|
|||
9
|
627
|