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RachatGA's avatar
RachatGA
Trusted User
4 years ago
Solved

Unable to upload invoices to in-tray + connectivity issues

I am aware there was an issue four weeks ago, and there was a resolution, except I am still experiencing these difficulties.

 

Upload of invoices to in-tray is so slow that it often times out, or I might be adding data to a sale invoice and the pop-up "connectivity issues - try again or cancel" comes up even though I have not actually processed the sale yet.

 

Hopefully, you can help?  Thank you.

In Tray
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi RachatGA, 

     

    Can you please send me a private message with the following information so I can investigate:

    • Serial number 
    • Your full name and email address 
    • File ID (This can be found by going to Help > About MYOB AccountRight)

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi RachatGA, 

     

    Thank you for your post. I would recommend checking out our help article Error:Connection error which has information and some troubleshooting steps to take when you experience this error. 

     

    If you're still experiencing this error after troubleshooting please do let me know so we can investigate further. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • RachatGA's avatar
      RachatGA
      Trusted User
      4 years ago

      Hi Melisa

       

      Thank you for your reply.  This has been happening for over a week.  I have tried all the suggested troubleshooting before posting this request for help.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        4 years ago

        Hi RachatGA, 

         

        Can you please send me a private message with the following information so I can investigate:

        • Serial number 
        • Your full name and email address 
        • File ID (This can be found by going to Help > About MYOB AccountRight)