Vendor Reporting Emails bouncing - Diagnostic-Code: rejected

Hi Jkram, 

Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. Thank you for expressing your concern and for providing the exact error message. We apologize that you are facing issues due to emails that are bouncing back with the error message Diagnostic-Code: rejected. We appreciate your patience regarding this matter. 

Generally, a rejected diagnostic code means the recipient's end has rejected the incoming email. I have checked the email address you have provided, and it is not blacklisted on our end. You may try whitelisting accountright@apps.myob.com and try to send another email to the email address to check if it will still bounce back.  

Additionally, you may fix the issue by trying to email an invoice to yourself. This will let you confirm the email address that the email is being sent to. Once you know this, provide it to the recipient so they can ensure it is whitelisted against any antispam systems they have set up on their email as well as adding it to their address book within their email.  

Having the email whitelisted and contained in the address book, should help prevent the email from being marked as spam incorrectly. If this does not resolve the error, I will be sending a private message to you requesting the impacted email address to check if it is blacklisted. 

Please let me know if you need further help. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

Cheers,  

Leneth