Forum Discussion

TheRob's avatar
TheRob
Experienced User
2 years ago
Solved

Window opens off screen to the right

For some unknown reason I often find that when I try to open a window (it can happen from anywhere, instead of opening in the visible area, the window opens off-screen to the right. When it happens t...
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi TheRob 

     

    Thanks for checking that. I've had another look at the AccountRight settings and there is a preference that may be causing it to open windows like this.

     

    Can you go to; Setup > Preferences > Windows > and see if Save Windows Sizes and Locations is ticked. If that is the case then untick it then save and completely close the program down. Reopen AccountRight and it should be correctly putting the window in the centre of the page.

     

    Let me know how you get on and if the above resolved the issue. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

TheRob's avatar
TheRob
Experienced User

Hi,

 

Thanks again for your ongoing feedback.

 

My system is set for automatic updates, nevertheless I ran a check and it is up to date for Windows 10. It won’t work with Windows 11 but it’s good for a couple of years

 

As for optional updates, the attaches screen print shows all that’s available. I doubt any of these may affect MYOB but if you suggest there may be some that do, please let me know. The MS suggestion is only update the drivers if there is a problem

 

Attached is a screen print showing what I am talking about. In this case I clicked on an invoice in the In Tray, pressed Create New Bill, and visibly nothing happened except the invoice I clicked on disappeared and the horizontal scroll bar appeared at the bottom – that’s not something I would ordinarily notice.

I then need to scroll to the right to see the invoice.

I can then drag the window back to where it belongs and the scroll bar disappears

 

 

 

SamaraM's avatar
SamaraM
Former Staff
2 years ago

Hi TheRob 

 

Thanks for checking that. I've had another look at the AccountRight settings and there is a preference that may be causing it to open windows like this.

 

Can you go to; Setup > Preferences > Windows > and see if Save Windows Sizes and Locations is ticked. If that is the case then untick it then save and completely close the program down. Reopen AccountRight and it should be correctly putting the window in the centre of the page.

 

Let me know how you get on and if the above resolved the issue. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • TheRob's avatar
    TheRob
    Experienced User
    2 years ago

    That did the trick. Thanks very much for your help!