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bookie's avatar
bookie
Experienced Cover User
3 years ago
Solved

clearing unprinted receipts

Since upgrading to 2021.3 I can no longer clear all unprinted receipts daily.  I now have receipts going back YEARS!

i used to be able to go into Print Receipts, Select All, Print (then instead of selecting a printer I would select Cancel. 

This always cleared my receipts.  Why has it been changed?  If I do need to print a receipt I could use the Advanced button.

  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi bookie 

     

    Thanks for your post.

     

    This is for users that actually want to cancel the printing process and do not want to clear their receipts from the Review Receipts Before Delivery window.

     

    If you still want to clear your unprinted receipts daily, you could switch your printer off and select all receipts you want to print and press print. After the receipts have been cleared from the window, you will have to make sure to clear your print queue (double click on the printer icon in your computer's system tray, near the clock), before switching your printer back on.

     

    Let me know if you have any further questions.

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    3 years ago

    Hi bookie 

     

    Thanks for your post.

     

    This is for users that actually want to cancel the printing process and do not want to clear their receipts from the Review Receipts Before Delivery window.

     

    If you still want to clear your unprinted receipts daily, you could switch your printer off and select all receipts you want to print and press print. After the receipts have been cleared from the window, you will have to make sure to clear your print queue (double click on the printer icon in your computer's system tray, near the clock), before switching your printer back on.

     

    Let me know if you have any further questions.

    • bookie's avatar
      bookie
      Experienced Cover User
      3 years ago

      Thanks for the info Yanike

      I guess I will have to do it this way from now on.

       

       

      My question though was, why has it changed?  I would clear my unprinted receipts daily by my method prior to the upgrade.  

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        3 years ago

        Hi bookie 

         

        With AccountRight 2021 receipts do need to be sent through to the printer (could be an offline printer) to be cleared from that window, rather than cancelling them prior to the printing. This is similar behaviour to other windows like the Print/Email Invoices window.
         
        Our Help Article: Removing transactions from the print or email queue offers assistance with clearing that To Be Printed window.
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