Thank you Samara.
That worked
Hi springcav
Thank you for your post.
As a first step of troubleshooting can you clear your browser cache, which can resolve some odd behaviour.
If you are still getting the error can you send through a screenshot of the pay run and the last 4 digits of your Serial Number so I can investigate further?
.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Samara,
I have cleared the browser cache & still have the problem.
The last 4 digits of the serial number are 0449
Thank you
Hi, could someone help with this error please?
I need to fix it for a client as they are waiting on payslips.
Kind regards
Annette
Hi Annette (springcav)
Thanks for providing that additional information and apologies for the delay in response.
This error can happen after saving a pay run that was started, then editing something (e.g. a timesheet or adding a pay item to an employee) before resuming the saved pay run.
Can you try closing out of the pay and going back into Create pay run, then when the window appears saying there is a pay run in progress, select Create pay run and try submitting a new pay rather than Edit existing pay run.
Let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thank you Samara.
That worked
