Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
July 2022
July 2022
everytime they try to email an invoice he gets the "Something's gone wrong and AccountRight needs to close" message.
It is only on one computer.
I have looked at other threads, surely I dont have to uninstall everything.
Is there a better way?
Solved! Go to Solution.
July 2022
July 2022
Nor can I export to say excel
July 2022
July 2022
There would be a "View error details" link on the error window. Can you please click on that link and attach the log here so we can check what's the issue?
Kind regards,
Komal
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
August 2022
August 2022
AccountRight Application Error Report
=====================================
Application Version: 2022.6.24.6864
Application File Version: 2022.6.24.6864 Incident Id: 2158a4ce-f9e0-42b2-85e2-88cdf60b69ef
Time: Thursday, 28 July 2022 9:19:37 AM
Code:
System.InvalidCastException
Message:
Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).
Stack Trace
----------------------------------------
1 : System.InvalidCastException
----------------------------------------
System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).
at mscorlib!0x06004227!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType)
at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf4
at Huxley.UI.Controllers!0x0600258d!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0
at Huxley.UI.Controllers!0x06001549!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.<SendEmailsOneByOne>b__59_0(EmailHelper helper) +0x0
at Huxley.UI.Controllers!0x06002591!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(Func`2 doSend) +0x0
at Huxley.UI.Controllers!0x06001541!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.SendEmailsOneByOne() +0x35
at Huxley.UI.Controllers!0x06002c9b!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.<>c__DisplayClass57_0.<SendEmails>b__1() +0x0
at Huxley.UI.Controllers!0x06001546!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.PerformActionWithWaitAnimationSpinner(Action action, Boolean disableForm) +0x1a
at Huxley.UI.Controllers!0x0600153f!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.SendEmails() +0x61
at Huxley.UI.Forms!0x0600287e!MYOB.Huxley.UI.Forms.Banking.PrintAdvicesEmailView.<OnOkClicked>b__17_1() +0x0
at Huxley.UI.Forms!0x06002718!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16
at Huxley.UI.Forms!0x06002860!MYOB.Huxley.UI.Forms.Banking.PrintAdvicesEmailView.OnOkClicked(ButtonClickedArgs args) +0xd5
at Huxley.UI.Forms!0x06002886!MYOB.Huxley.UI.Forms.Banking.PrintAdvices.OnOkClicked(ButtonClickedArgs args) +0x6f
at Huxley.UI.Forms!0x060023fd!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
at Huxley.UI.Forms!0x06002377!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30
at System.Windows.Forms!0x06000e1d!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x62c
at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2022.6.24.6864, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:24cdda7d2c9046eaa86f7c4b92bdcf49; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2022.6.24.6864, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:099b98ba209944ad98f9db8fd62c5cd3; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2022.6.24.6864, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:d0827a9168f442f49fbd6c9dbfac4024; A:1
MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c;
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:5d8d5a93fd7d46e1910ef4af099a2ad0; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:1310a7b8efcb43f29056c50a1a09cff7; A:1
----------------------------------------
August 2022
August 2022
The error log mentions this specific error, " Unable to cast COM object of type 'Microsoft.Office.Interop"
Generally, this error means that when a program such as AccountRight asks which version of Outlook is installed, the wrong version is being reported back, causing a communication problem and errors between the programs. This can happen when different versions of Office may have been previously installed on the computer, and components/values are left behind.
There is a range of interop errors, these most often are fixed by one of the following:
Step 3 would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help:
Kind regards,
Komal
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
August 2022
August 2022
FYI, the quick repair worked.
A bit weird, as nothing had changed on computer.
4
|
185
|
|||
1
|
217
|
|||
41
|
3349
|
|||
9
|
553
|
|||
33
|
1545
|