Invoice reminder option is blank?

Ninette
Experienced Cover User
23 Posts
Experienced Cover User
Australia
Experienced Cover User

23Posts

16Kudos

0Solutions

Invoice reminder option is blank?

Invoice reminder option on both the customer card and preference is blank? How can I resolve this?

40 REPLIES 40
Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: Invoice reminder option is blank?

Hi @Ninette

 

Thanks for your post. This is generally caused by an internal preferences selected in the Internet explorer settings. To resolve this can you please try the below:

1. Open Internet Explorer 
2. Click the Settings cog and choose Compatibility View settings.

image.png

 

3. Deselect Display intranet sites in Compatibility View.

 

image.png

4. Go back to the blank Invoice Reminders screen and press F5 on your keyboard and see if it loads.
5. If the Invoice reminders screen still loads blank please move onto the next possible solution

 

Note: Only Internet Explorer version 11 is compatible for this feature, if you're using a lower version of Internet Explorer you will need to upgrade the browser to latest version. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Ninette
Experienced Cover User
23 Posts
Experienced Cover User
Australia
Experienced Cover User

23Posts

16Kudos

0Solutions

Re: Invoice reminder option is blank?

I am using Microsoft Edge, I have tried (not the best with these things) see attached. It hasnt helped?

F5 only lightens or darkens the screen.

Screenshot 2022-10-04 122614.png
Ninette
Experienced Cover User
23 Posts
Experienced Cover User
Australia
Experienced Cover User

23Posts

16Kudos

0Solutions

Re: Invoice reminder option is blank?

In addition to my previous comment, I am now on my PC at the office on which I use Firefox and the same problem is occuring. I have not changed any preferences on either my PC or my laptop computer yet now both have a blank invoice reminder option.

Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: Invoice reminder option is blank?

Hi @Ninette

 

Only Internet Explorer version 11 is compatible for this feature and is used when the Invoice reminders window appears, can you please search the computer for Internet explorer and troubleshoot the above steps. These steps will not work in Microsoft Edge. 

 

Do let me know how you go. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Ninette
Experienced Cover User
23 Posts
Experienced Cover User
Australia
Experienced Cover User

23Posts

16Kudos

0Solutions

Re: Invoice reminder option is blank?

It was working fine on my laptop for months on Microsoft Edge, I didn't change anything. Also, it's now not working on my work PC either which uses Firefox. It's been fine on my PC for years until just the last week. Seems to be a MYOB issue if you ask me 

JimmyL
Experienced User
14 Posts
Experienced User
Experienced User

14Posts

4Kudos

0Solutions

Re: Invoice reminder option is blank?

I am having the same problem. When I open up invoice reminders the screen is blank so I can't edit the reminders or turn them on and off for individual customers. I have only noticed this in the past week. I use Google chrome but don't use a browser to access MYOB so not sure why this would matter. I called MYOB and was on hold for 3 hours and they said a specialist would call me within 48 hours but no one has called (surprise, surprise). Please help! I am using AccountRight V 2022.8.0 PC edition.

MYOB.PNG
Ninette
Experienced Cover User
23 Posts
Experienced Cover User
Australia
Experienced Cover User

23Posts

16Kudos

0Solutions

Re: Invoice reminder option is blank?

I never want to call MYOB at any time as usually after a long wait they are rarely any help.  I really think its on MYOB's end as all was working fine up until a week ago. I havent changed anything. I've just logged into the browser and changed the invoice notification settings from there. Hopefully they will resolve the problem soon. 

TRACY1205
3 Posts
User

3Posts

2Kudos

0Solutions

Re: Invoice reminder option is blank?

I am having the same problem

 

Have used this function without any problems for a while now.

 

Suddenly there is a problem.

 

What is the problem?

 

The fix that you have suggested does not work for me.


Thanks

Tracy

 

SallyW
Experienced Cover User
25 Posts
Experienced Cover User
Australia
Experienced Cover User

25Posts

14Kudos

0Solutions

Re: Invoice reminder option is blank?

I am having the same issue and never did previously.  I don't have Internet Explorer and it is now retired.  What do we do now?

 

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post