Invoice reminder option is blank?
Invoice reminder option on both the customer card and preference is blank? How can I resolve this?
Forum Discussion
Hi Ninette,
Only Internet Explorer version 11 is compatible for this feature and is used when the Invoice reminders window appears, can you please search the computer for Internet explorer and troubleshoot the above steps. These steps will not work in Microsoft Edge.
Do let me know how you go.
I am having the same issue and never did previously. I don't have Internet Explorer and it is now retired. What do we do now?
Hi Everyone
Thanks for your patience and feedback on this topic.
This is something that we have raised with our internal teams for investigation. As part of that investigation we have identified that this could be caused by an internal preference selected within the Internet Browser. While our teams further investigate this a workaround of opening AccountRight in a browser such as Google Chrome via navigating to app.myob.com or selecting Open in Browser from the Command Centre. Once in the browser, select to access the Invoice Reminders by Sales Settings>>Reminders>>Reminder settings
Having the same problem. Blank screen Went to browser version can not find path
Invoice Reminders by Sales Settings>>Reminders>>Reminder settings
Please advise I have to turn function off!
Yes, I find the browser tricky for individual customer reminder settings. As previously stated, I have made no changes to my browser settings on Microsoft Edge or Firefox on either computer. Neither now works. Still think this is on the MYOB end.
We are having the same problem. Blank screen in both card file and sale command centre.
Went to browser version and there is no sales settings option at all.
Its tricky to find at first. Go the the browser version and on the top right where it says the company name is where you'll find sales settings. Alternatively, go to sales on the top left, select invoices and then enter the name of the customer in search that you want to set the invoice reminder. Hopefully MYOB will resolve the issue as I find this all a bit fiddly.
fixed yet?
Still blank in desktop version - have to go in Browser version. So temporarly fixed. Quite a few threds I see on the subject
