Deleted an payroll electronic file, now it wont let me delete one individual pay (out of 25)

[algonsteel]

Have a pay that went through a bank file and bank account that bounced back. I've deleted the electronic file and want to delete the individuals pay, however MYOB wont let me. I know pays cant be reversed when timesheets are involved, so hence why I want to delete. Strangely enough all of the arrows on this payrun are still grey. Normally when I have deleted a bank file, the individual payments turn to blue from grey. This hasnt happened when I deleted the bank file.

Any thoughts?

[Komal_S]

Hi @algonsteel 

Can you please confirm if you have deleted the Electronic Payment transaction as well along with deleting the bank file. This transaction can be found on Payroll--> Transaction Journal---> Disbursements as shown in the following image:

Please note that it does not get deleted automatically when you delete the bank file from the system. Once you delete this transaction, the arrows for individual payroll transactions should turn from grey to blue.

Please let me know if you have any questions.

[algonsteel]

Yes, sorry I meant the Electronic payment file was deleted. Doesnt really matter about the actual bank file. I have deleted the Electronic Payment File, in the Transaction Journal, but all of the payroll arrows for each employee are still grey. I was wondering if it is because it has been reported to the ATO, so  you cannot change or delete anything now?

Anyway, I had to get around it by creating a new payroll transaction just for this one employee and made it a negative so I could cancel the other out.

[Komal_S · Accepted solution]

Hi @algonsteel 

Your workaround is a good way of getting around the situation.

However, if it ever happens again, I would also recommend checking if the transaction was paid upon or linked to liabilties like super. For example,  a Pay Liabilities transaction would stop you from deleting that transaction. You can check if that transaction has been paid upon by running the Reports>>Payroll>>Payroll Liabilities>>Payroll Liabilities by category report for all deduction types for that payment date and using the status column see if the transaction has been paid. If its been paid you can run the liabilities payment register report to find the relevant pay liabilities transaction so that it can be deleted and then the payroll transaction (Edit>>Delete transaction), finally if required the timesheet.

Feel free to post should you have other queries.

[algonsteel]

Ah yes, that's what it is as super was paid for January on 3rd Feb. That's why I cant delete the payroll transaction.

Fabulous, that all makes sense now.

Thank you.