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ElkaS's avatar
ElkaS
Trusted Cover User
5 years ago
Solved

MYOB Super & TFN 333 333 333 not accepted

We have some staff who are <18yo and don't earn enough to have a TFN, so they have chosen to be exempt from quoting a TFN on their TFN Dec form - this means I put 333 333 333 in their TFN info in their card. but MYOB Super rejects this number.  At times they do earn enough to earn Super. MYOB Super rejects these staff in AR2019 version so I have to use a different clearing house to lodge their super.

Does anyone have advice how I can get MYOB Super to accept their super in the usual batch?

Thanks, Elka

  • CloverQ's avatar
    CloverQ
    5 years ago

    Hi DenDen ElkaS 

     

    This particular error indicates that the Tax File Number is not a valid number for Super Stream. 

     

    While the alternative ATO tax file numbers (111 111 111 etc) works for payment summaries, they are not valid TFN supported for Pay Super. You do need to enter a valid tax file number for each employee in order to proceed. 

     

    If you are unsure how to obtain valid TFN for your employees, please do contact ATO for further information.

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  • CloverQ's avatar
    CloverQ
    Former Staff
    5 years ago

    Hi ElkaS 

     

    When you try to record the Pay Superannuation transaction in the current version of AccountRight (2019.3), does it display a red x icon against a particular super payment?

     

    If so, could you please click anywhere in the line contains the error icon, what is the exact error message?

    • DenDen's avatar
      DenDen
      Experienced Cover User
      5 years ago

      Hi Clover

      We have the same issue.

      Error is "You need a valid Tax File Number for this employee"

      Thanks 

      • CloverQ's avatar
        CloverQ
        Former Staff
        5 years ago

        Hi DenDen ElkaS 

         

        This particular error indicates that the Tax File Number is not a valid number for Super Stream. 

         

        While the alternative ATO tax file numbers (111 111 111 etc) works for payment summaries, they are not valid TFN supported for Pay Super. You do need to enter a valid tax file number for each employee in order to proceed. 

         

        If you are unsure how to obtain valid TFN for your employees, please do contact ATO for further information.

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