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racheal1's avatar
racheal1
User
3 years ago
Solved

New super Product Disclosure Statement

I have received the email saying....

You will need to confirm your details in product, review and accept the new product disclosure statement and Direct Debit Agreement before you can make a super payment through your software. This must be completed by a file owner or administrator and will take a few minutes to complete.

 

I have signed in several times and there was no prompt for action and I can't find how to confirm this. Can someone please help.

Many Thanks

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi racheal1 drdiff,

     

    Thank you for your post.

     

    This has been re-sent to some users, however, this is an error on our side - please ignore these, and apologies for the inconvenience. 

     

    drdiff, you can also find my response to your first post here.

     

    Please reach out if there is anything else we can help with.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • drdiff's avatar
    drdiff
    Contributing Cover User
    3 years ago

    Same here was able to process supers and has been debited from my account but status still shows processing payment ?

     

    Had live chat yesterday after waiting on phone got transferred waited again then the line dropped out.

    I have a case number but nobody has contacted me.

     

    So frustrating 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi racheal1 drdiff,

     

    Thank you for your post.

     

    This has been re-sent to some users, however, this is an error on our side - please ignore these, and apologies for the inconvenience. 

     

    drdiff, you can also find my response to your first post here.

     

    Please reach out if there is anything else we can help with.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.