Re: Payroll Processing Error - payroll is not recording

Question

Hi,&nbsp;Sorry to jump here.&nbsp;I had this error last week when processing payroll,&nbsp;but I manage to get through it and posted. I have reported to the ATO and payroll is showing in my payroll reporting tab. However even though this is showing reported to the ATO payroll wasn't recorded and it is nothing showing in transactions jornal.&nbsp;What can I do? Do I need to procedd payroll again? Isn't it this will be a double report?&nbsp;Regards,&nbsp;Yuls.

maxine_bc · Accepted Answer

Hey&nbsp;Yuls,
&nbsp;
Take a look at&nbsp;Correcting mistakes with STP as I think you will find the information useful. Take particular note of the "My Reporting Categories are set up wrong" drop down tab.
&nbsp;
Your next payroll report to the ATO will correct this, or you can do so now by processing a $0 pay run.
&nbsp;
Please feel free to start a new post if you have any more questions.
&nbsp;
&nbsp;
&nbsp;

yuls · Answer

Thanks for your help Maxine.All has been fixed.&nbsp;

maxine_bc · Answer

Hey&nbsp;Yuls&nbsp;,
&nbsp;
You may want to double check your dates in transaction journal. If the incorrect dates are being searched, then you won't be able to see the payroll transaction even though it has been reported.
&nbsp;
Are you able to try this and let me know if it works for you?

maxine_bc · Answer

Good morning&nbsp;Yuls&nbsp;,
&nbsp;
Once you have created a category e.g. Superannuation (payroll&gt;payroll categories), you are not able to change its contribution type.
&nbsp;
So what you will need to do is
1. Create a new category and call it something new so you can recognise it easily e.g. Superannuation2 (make sure this is not under superannuation guarantee contribution type).
2. Move the new category over by doing a $0 pay run.
3. Make sure you adjust the numbers accordingly so that the net amount equals $0. (to move the amount across whatever you normally enter in (ie + or - ), you put in the reverse against the old category and the right way round against the new category).
&nbsp;
The most important thing is making sure that the contribution type is NOT set as 'Superannuation Guarantee (Expense)' when you first create the new category, as this will limit the ATO reporting category to Superannuation Guarantee only. I have included a photo below for reference.
&nbsp;
I hope this clears things up!
&nbsp;

yuls · Answer

Hi Maxine,&nbsp;That's what I did. I had to process Payroll&nbsp;again and not report it&nbsp;to the ATO and now it is posted. Tomorrow is my payrol day so I will check if the problem persists.&nbsp;Now, that I got the attention from someone from MYOB. I want to ask you something, there is a category that I need to be showing in the Payment summary as Rep Empl Super Cont, however this is categorized as Superannuation Guarantee. I have seen other messages with the same problem and MYOB moderators has able people to change the category to Rep Empl Super Cont, can you help me with this?&nbsp;Thanks Yuls.&nbsp;&nbsp;

maxine_bc · Answer

Hey Yuls (&nbsp;Yuls&nbsp;),
&nbsp;
Hopefully that first problem is resolved for you now.
&nbsp;
For your second question, the answer depends on exactly what you are trying to do. I have found this&nbsp;help article&nbsp;that I think may assist you with what you need.&nbsp;
&nbsp;
If this doesn't clear things up, pop back and I will be happy to assist you further.
&nbsp;
&nbsp;
&nbsp;

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Re: Payroll Processing Error - payroll is not recording

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