Forum Discussion

Yuls's avatar
Yuls
Experienced User
6 years ago
Solved

Re: Payroll Processing Error - payroll is not recording

Hi,   Sorry to jump here.   I had this error last week when processing payroll, but I manage to get through it and posted. I have reported to the ATO and payroll is showing in my payroll reportin...
  • Maxine_BC's avatar
    Maxine_BC
    6 years ago

    Hey Yuls,

     

    Take a look at Correcting mistakes with STP as I think you will find the information useful. Take particular note of the "My Reporting Categories are set up wrong" drop down tab.

     

    Your next payroll report to the ATO will correct this, or you can do so now by processing a $0 pay run.

     

    Please feel free to start a new post if you have any more questions.

     

     

     

Maxine_BC's avatar
Maxine_BC
Former Staff
6 years ago

Hey Yuls ,

 

You may want to double check your dates in transaction journal. If the incorrect dates are being searched, then you won't be able to see the payroll transaction even though it has been reported.

 

Are you able to try this and let me know if it works for you?

  • Yuls's avatar
    Yuls
    Experienced User
    6 years ago

    Hi Maxine,

     

    That's what I did. I had to process Payroll again and not report it to the ATO and now it is posted. Tomorrow is my payrol day so I will check if the problem persists.

     

    Now, that I got the attention from someone from MYOB. I want to ask you something, there is a category that I need to be showing in the Payment summary as Rep Empl Super Cont, however this is categorized as Superannuation Guarantee. I have seen other messages with the same problem and MYOB moderators has able people to change the category to Rep Empl Super Cont, can you help me with this?

     

    Thanks Yuls.

     

     

    • Maxine_BC's avatar
      Maxine_BC
      Former Staff
      6 years ago

      Hey Yuls ( Yuls ),

       

      Hopefully that first problem is resolved for you now.

       

      For your second question, the answer depends on exactly what you are trying to do. I have found this help article that I think may assist you with what you need. 

       

      If this doesn't clear things up, pop back and I will be happy to assist you further.

       

       

       

      • Yuls's avatar
        Yuls
        Experienced User
        6 years ago

        Hi Maxine,

         

        Yes I know I can do this when preparing payment summaries, however this is not showing as such for the new STP, I need to change this category so it can show in the ATO reporting.

         

        How can I change this category from Superannuation Guarantee to Reportable Employer Super

         

        Please see picture.