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lornev's avatar
lornev
Experienced User
2 years ago
Solved

Trying to Pay Super

Hi, Is anyone having trouble paying super via Myob?   2 employees super payment went through ok but the other 2 havent.    For one employee the message I get is:   "One or more super funds selec...
  • CloverQ's avatar
    CloverQ
    2 years ago

    Hi lornev 

     

    Thank you for the error message details.

     

    The first error can occur when the super fund has had some changes, e.g. merged or renamed. I'd suggest using this current Super Fund list to verify the fund details, it's best to look up the fund based on its SPIN/USI instead of the fund name.

     

    The second error typically occurs when the super fund/SMSF created is corrupted. To fix it simply go to Lists > Superannuation, rename the existing fund then create a new fund with the same details. Assign the new fund to the employee card and process pay super.

     

    Please feel free to let us know how you go, or if you have any other questions.

CloverQ's avatar
CloverQ
Former Staff
2 years ago

Hi lornev 

 

Thank you for the error message details.

 

The first error can occur when the super fund has had some changes, e.g. merged or renamed. I'd suggest using this current Super Fund list to verify the fund details, it's best to look up the fund based on its SPIN/USI instead of the fund name.

 

The second error typically occurs when the super fund/SMSF created is corrupted. To fix it simply go to Lists > Superannuation, rename the existing fund then create a new fund with the same details. Assign the new fund to the employee card and process pay super.

 

Please feel free to let us know how you go, or if you have any other questions.