Forum Discussion

czcz1992's avatar
czcz1992
Experienced Cover User
5 years ago
Solved

Unable to open employee cards

Hi Team,

 

When I tried to open a few employee cards, it poped up an error message with below error.


Code:
Unknown (0)


Message:
(Unknown): ShowUIView(CardDetail,...,...)

 

Could you please run the script to fix it?

  • Where the company file is stored online 
  • What the LAST FOUR DIGITS of the serial number is - 9384
  • What is the company file ID -  2      

Thank you

Connie

  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi czcz1992 

     

    I've arranged for that script to be run over that company file for you. Do ensure that you close down and reopen the company file attempting to open that employee's card again.


    Let us know how you get on and if you require further assistance.

4 Replies

Sort By
Replies have been turned off for this discussion
  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi czcz1992 

     

    I've arranged for that script to be run over that company file for you. Do ensure that you close down and reopen the company file attempting to open that employee's card again.


    Let us know how you get on and if you require further assistance.

    • czcz1992's avatar
      czcz1992
      Experienced Cover User
      5 years ago

      Thanks a lot Steven! I've closed down the file now.

       

      Please let me know if this is ready to be used.

      • Steven_M's avatar
        Steven_M
        Former Staff
        5 years ago

        Hi czcz1992 


        The file should be ready to go now after my last post. We just need for you to close down and reopen that company file just to ensure that the script has worked and the file has been refreshed. So, do reopen that file and attempt to open that employee's card.